ThriveLink connects health plan members to the right care, at the right time, through a combination of AI-powered guidance and real human support. Built for health plans, employers, and ACOs who are done losing members to the gaps.
Health plans don't have time for pilot theater. ThriveLink is built to move the metrics that matter to your medical director, your CFO, and your NCQA reviewer.
ThriveLink combines intelligent triage with licensed care advocates to move members from confusion to connected care, without the call center runaround.
A member texts, calls, or logs into their portal. ThriveLink's AI immediately understands what they need, whether that's a referral, a benefit question, or urgent support, and routes them without hold times.
Our navigation engine matches the member to in-network providers, open appointments, and benefit-eligible programs. When complexity warrants it, a licensed care advocate joins the conversation in real time.
ThriveLink follows up to confirm appointments, address barriers, and keep the member on track. Every interaction is logged, reportable, and fed back into your plan analytics in real time.
Most care navigation tools pick a lane: either a chatbot that frustrates members or a call center that costs too much to scale. ThriveLink runs both in tandem.
Our AI understands clinical context, benefit structures, and network availability. It handles volume so your human advocates can focus on what matters most.
Licensed care advocates handle complex cases, social determinants, and members who need a real conversation, not another chatbot dead end.
ThriveLink deploys in weeks, not quarters. We hand you a dedicated implementation lead, a data integration playbook, and a reporting dashboard from day one.
Whether a member is trying to find a specialist, understand a bill, or get help for a family member, ThriveLink is one text or tap away, 24 hours a day.
Stop Googling doctors and calling offices to check if they take your insurance. ThriveLink searches your plan's network in real time and surfaces providers with available appointments.
Life gets in the way of care. ThriveLink sends proactive reminders, checks in after appointments, and flags when something looks like it needs attention before it becomes a crisis.
Caregivers navigating care for a parent, spouse, or child face a different kind of complexity. ThriveLink has a dedicated family support path with advocates trained in care coordination for dependents.
ThriveLink runs dedicated navigation programs for the chronic and complex conditions that account for the majority of your plan's medical spend.
"We deployed ThriveLink across our Medicaid book in under six weeks. The HEDIS reporting alone justified the contract. The ER reduction was the bonus."
"Our members were falling through the cracks between PCP visits and specialty care. ThriveLink closed those gaps in a way our internal team couldn't scale to do alone."
"The human advocates made the difference with our high-risk population. Automated navigation alone would not have moved these members. The combination is what works."
ThriveLink was founded by healthcare operators who spent years watching members fall through the cracks between benefit design and actual care access. We built the tool we wished existed.
We measure success by whether members get to the right care, not by how many messages we send or sessions we log. Outcomes are the product.
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